• Is there a business continuity plan in place?
• How do I pay the bill?
• Can your staff visit our firm for on-boarding/training?
• Is your staff qualified, experienced, and trained?
• Which public holiday calendar do you follow?
• How can I keep track of work outsourced?
• Do your staff get regular training?
• How can I contact you and your staff during an escalation?
• Will the work be reviewed? Who reviews?
• Which industries do you work for?